TERMS & PRIVACY

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Welcome to Jalores. By accessing or using www.jalores.com, you agree to comply with and be bound by the following terms and conditions.

1. About Jalores
   Jalores is a luxury brand offering handcrafted decor and design-led products. All products displayed on this website are subject to availability and acceptance.

2. Use of Website
   By using this website, you confirm that you are at least 18 years of age or using the website under parental supervision. You agree to use the website only for lawful purposes and not to misuse, copy, distribute, or exploit any content without written permission from Jalores.

3. Product Information
   All Jalores products are handcrafted. Minor variations in colour, texture, finish, or detailing are natural and are not considered defects. Product images are for representation purposes only and actual products may vary slightly.

4. Pricing and Payments
   All prices listed on the website are in INR unless stated otherwise. Jalores reserves the right to change prices, product details, or availability without prior notice. Orders are processed only after successful payment confirmation.

5. Shipping
   Free shipping is offered within India.
   For international shipping, customers are required to contact Jalores prior to placing an order. Delivery timelines are indicative and may vary due to logistics, customs clearance, or unforeseen circumstances.

6. Returns and Cancellations
   As most Jalores products are handcrafted and may be made to order, returns or cancellations may not be accepted unless the product received is damaged or incorrect. Any issues must be reported within 48 hours of delivery along with relevant images.

7. Intellectual Property
   All content on Jalores.com including text, images, designs, logos, and visuals is the property of Jalores and is protected under applicable intellectual property laws. Unauthorized use is prohibited.

8. Limitation of Liability
   Jalores shall not be liable for indirect or consequential damages, delays caused by shipping partners or customs authorities, or minor variations inherent to handcrafted products.

9. Governing Law
   These terms and conditions are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Delhi.

10. Contact
    For any questions related to these terms, you may contact us at:
    Email: care@jalores.com
     

Privacy Policy

Jalores respects your privacy and is committed to protecting your personal information. This policy explains how your data is collected and used.

1. Information We Collect
   We may collect personal information such as your name, email address, phone number, shipping and billing address, order details, and communication shared via the website, email, or WhatsApp.

2. Use of Information
   Your information is used to process and fulfill orders, communicate order updates or queries, improve our services and website experience, and comply with legal obligations. Jalores does not sell or share personal information for commercial purposes.

3. Data Security
   Reasonable security measures are implemented to protect your personal data. However, Jalores cannot guarantee absolute security of information transmitted online.

4. Third-Party Services
   Trusted third-party service providers such as payment gateways and logistics partners may be used solely for order fulfillment. These providers are required to maintain confidentiality of your information.

5. Cookies
   Jalores.com may use cookies to improve website functionality and user experience. You may choose to disable cookies through your browser settings.

6. User Rights
   You may request access to, correction of, or deletion of your personal data, or opt out of non-essential communications by contacting us.

7. Policy Updates
   Jalores reserves the right to update this privacy policy at any time. Any changes will be published on this page.

8. Contact
   For privacy-related concerns, please contact:
   Email: care@jalores.com